Return / Refund Policy
Made to order items are considered final sale and are non-returnable unless item is damaged, defective, incorrect, or shop error
These items are produced specifically for the customer and cannot be restocked or resold.
To initiate a claim, please contact us within fourteen (14) days of receiving your shipment to obtain return authorization and return instructions, as returns sent without prior approval will not be accepted. Approved returns must be received within fourteen (14) days of return approval.
Refused, unclaimed, or undeliverable packages returned to us will have shipping and handling costs deducted from any eligible refund. A 20% non-refundable production cost will also apply where material and labor have already been incurred.
Once a returned item is received and inspected, we will notify you regarding approval or denial of your refund.
Approved refunds will be issued to your original payment method within 10 business days. Banks or credit card providers may require additional time to process refunds. If 15+ business days have passed since refund approval, please contact us.
Returned items must be packaged safely and securely. Items damaged due to improper return packaging will be denied a refund or replacement.
Damaged, Defective, incorrect, or shop error items
Minor variations are considered normal characteristics of handmade, resin, or made-to-order kits.
Resin-printed products may require minor cleanup, sanding, fitment adjustment, or preparation before assembly and painting.
Please inspect your order immediately upon delivery.
If your kit arrives damaged, defective, incorrect, or otherwise affected by a verified shop error, contact us within fourteen (14) days of delivery with:
Proof of purchase
Photos of the item
Photos of the packaging materials
Photos of the shipping box from all sides
All claims are reviewed individually and approval is not guaranteed.
Examples of qualifying shop errors include:
Incorrect item shipped
Missing parts required to complete the item
Severe print defects or production failures
Major curing or processing defects
Significant manufacturing damage prior to shipment
We reserve the right to deny claims that do not meet the conditions outlined in this policy.
Shipping & Fragility Notice
Customers are responsible for providing accurate shipping information at checkout.
Some parts may intentionally arrive unassembled and separately secured during transport. This is normal and does not affect product completeness. Please retain all packaging materials until any shipping claim is resolved. Discarding packaging materials will void eligibility for shipping claims.
Orders marked as delivered by the shipping carrier are considered fulfilled. Customers must contact the shipping carrier directly regarding lost or stolen packages after confirmed delivery.
Cancellations
Orders may be canceled within twenty-four (24) hours of placement. Production begins after the twenty-four (24) hour cancellation window has passed, and cancellation requests submitted afterward will be subject to 20% production fee
A 20% non-refundable production cost applies to cancelled orders where material and labor have already been incurred.
Policy Agreement
By completing a purchase, the customer agrees to the terms outlined in this return and refund policy.
We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to assist you.