Shipping Policy
All orders enter our production queue once payment has been received. Processing times vary depending on order volume, item complexity, customization, and finishing options selected.
Shipping costs are calculated at checkout based on package size, weight, destination, and selected shipping method. All shipping charges are displayed before completing your purchase.
We currently offer Standard Ground Shipping for all orders. Once items have been processed and produced, delivery typically takes 3–5 business days.
Customers will receive an automated shipping confirmation email with tracking information once an order has been packed and shipped.
Estimated Processing Times
Estimated production and shipping times vary depending on the product type and scale.
Busts in 1/10 and 1/6 scale, along with Chibi and Chibi XL models, are typically shipped within 7–21 business days.
Larger busts in 1/4 and 1/3 scale, as well as Chibi XXL models, are typically shipped within 14–28 business days.
Full-size statues and dioramas in 1/10 scale are generally shipped within 7–21 business days, while 1/6 and 1/4 scale statues and dioramas typically ship within 14–28 business days.
Larger 1/3 scale statues and dioramas are typically shipped within 30-45 business days.
Typical lead times may range from 2–3 weeks depending on current production backlog and overall order complexity.
Orders may be canceled within twenty-four (24) hours of placement. Once production has begun, approved cancellations are subject to a 20% non-refundable production fee to cover material and labor costs already incurred.
All delivery dates and shipping timeframes are provided in good faith but are estimates only and dates may vary. While we strive to maintain communication throughout the production and fulfillment process whenever delays or unexpected issues arise, our priority is delivering a quality product rather than rushing orders that do not meet our standards.
We are not responsible for shipping delays caused by carriers, weather, holidays, or other transit-related issues outside of our control.
Production Issues & Reprints
While uncommon, production issues or print failures may occasionally occur during the manufacturing process, and although rare, if one does occur, customers may receive automated delay notifications, as reprints and replacement items will require additional production before shipment, typically 24 hours. These additional steps help ensure every order meets our quality standards before leaving our facility.
Delivery Issues & Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout, as we are not responsible for delays, lost packages, or additional shipping costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
Address changes requested after an order has shipped may not be possible.
Original shipping charges are non-refundable.
Orders marked as delivered by the shipping carrier are considered fulfilled. Customers must contact the shipping carrier directly regarding lost or stolen packages after confirmed delivery.